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Troubleshooting
A job did not run, a market is blank, a job was paused, or Upgrade sent you to Shopify.
The job is still Scheduled after its start time
The runner checks about once a minute, so wait a moment and reload. Turn on Check due jobs while I work for quicker updates. If the job shows Failed, open it and read the failing points.
A job says Paused
Your plan ends before the job starts and the next plan cannot run it. Reinstate the plan, or edit the job to fit. The note on the job says exactly what does not fit.
A job says Cancelled by a plan change
It was still paused when the plan ended. Edit it to fit your plan, or upgrade and schedule it again.
A job says some values did not stick
Shopify accepted the write but the value read back differently, even after two retries. The check card on the job lists each one. Fix the cause and use Revert now, or edit the job and run it again.
A drop launched but a product is missing from the store
It is Active but not on the Online Store channel. Turn the channel on for it, or press Allow publishing on Drops so Easy Launch does it at launch.
A market column is empty
That market has no catalog price for those variants. Add prices in Shopify Markets, or leave the market off the job.
I cannot pick a start date more than a week away
Free jobs start within 7 days. Essentials and up can plan months ahead.
Upgrade opened a Shopify page
That is the charge approval. Approve it to start the plan, and the trial if you still have one. If you decline, nothing changes.
Alerts are not arriving
Check the plan includes the channel (email on Grow, Slack on Pro), that Email alerts is on with an address saved, or that Slack shows a connected channel.
The app asked me to reconnect
Open Easy Launch from Apps in the Shopify admin of that store. A bookmark to the app’s own address cannot sign the store in.
Related
Markets catalogs and failing points
Each market needs a catalog and price list. The job warns you before it runs.
Job statuses and actions
What Scheduled, Paused, Active and the rest mean, and which buttons each one offers.
When your plan changes
Cancelling keeps your paid days. Jobs that will not fit the next plan are paused, and resume if you reinstate.